On-Call/Call-In

On-Call and Call-In rules address unique business requirements regarding paid, non-worked time. It addresses the following scenarios:

Rules Configuration

Rules applicable to On-Call schedules must be configured in the application to pay the employee for time not worked during the On-Call shift.

  1. Create an On-Call Pay Type (Configuration > Rules > Pay Types).
    1. On the General tab, enter the ID and Description, and select the appropriate Pay Calendar if necessary.
    2. On the General tab under General Pay, select Paid Time, Consider Worked, and Credit Towards Daily Total.
    3. On the General tab under Overtime Pay, select Allow for On Call. When checked, this pay type code is available for selection on the On Call rule configuration screen.
    4. On the Miscellaneous tab under Allow Entry, select Allow Regular Hours and Allow Miscellaneous Hours.
    5. On the menu bar, select Save and Close.
  2. Create a Call-In Pay Type. Follow the same steps for On-Call, but use a Call In ID and Description.
  3. Create an On Call Pay Group (Configuration > Rules > Pay Groups).
    1. On the General tab, enter an ID and Description, and specify the appropriate values for Pay Calendar and Time Entry Technique.

    2. Under Day Qualifiers: Scheduled Days, hours can either be paid as Worked Minimum Hours, Worked Scheduled Hours, Worked Minimum Percentage of Scheduled Hours or Worked Percentage of Days. These options specify how the system interprets an employee's total number of hours and actual hours worked against their scheduled hours.

    3. On the Pay Types tab, select the On-Call Pay Type as the Default Pay Type and as the Pay Type for Auto Punch Time Punches.

    4. Click Save. New tabs appear to further configure the pay group.

    5. On the Guarantee tab, select New Guarantee Rule and select On Call from the Rule Type window. Click OK.

    6. Enter an ID and Description. Make sure Active is checked.

    7. Select a Pay Type for the rule. You should select the Pay Type you created for On Call.

    8. Select Time Off Pay Type to which the hours is charged in case an employee chooses to take paid time off (Optional).

    9. Click Save and Close on the menu bar.
  4. Create an Call In Pay Group (Configuration > Rules > Pay Groups). Follow the same steps as for the On Call Pay Group but substitute Call In as necessary. Create a guarantee rule of type Call In. If an employee is guaranteed minimum hours for being called in, this rule is configured accordingly to pay him for the guaranteed hours.

NOTE: If the employee's on-call schedule spans midnight the new day starts time for the concerned pay group should be set to 3am to ensure that the hours worked during the On-Call period are posted to the correct day for which the employee was scheduled as On Call. Otherwise, the on-call guarantee calculations is incorrect. There should also be a day break rounding rule in the concerned pay group with Determine Report Time set to first IN Punch for Day.

 Scheduled Work Hours with Call In

If the employee is called in to work during the on-call hours, the employee will punch in with an IN punch Override Code of “Call In” at the clock. On the time card, the Override Code is assigned in the Time Detail section. Two Override types are available - On Call and On Call Time Off.

Hours worked during the scheduled on-call time are deducted from the scheduled on-call hours. The employee is paid for the on-call hours not worked as well as the hours charged to the Call In pay type. Note that the hours worked during the on-call shift are charged to the pay type configured for the Call In Guarantee.

For example, an employee has a normal schedule from 3pm to 11pm followed by an On-Call Schedule from 11pm to 7am. He is guaranteed one hour of Call-In. He is called in at 11:00pm and works for 30 minutes. As per the guaranteed rules configured, he is paid one hour Call In plus seven hours On Call, in addition to hours worked during the 3pm – 11pm normal shift.

 Scheduled Work Hours but Rescheduled as Non-Worked Time

Employees may be scheduled to work and start their shift, but have their work shift cut short because of lack of work. The employee can be sent home in “on call” status. To indicate this, the employee uses the “On Call” out override type when clocking out (on the clock). The Override In and Out codes are assigned on the Time Detail section of the time card.

The employee may choose to take Paid Time Off. To indicate this, the employee uses the “On Call Time Off” out override type when clocking out (on the clock). The employee is paid for the time off (charged to the time off on-call pay type configured in the rule) for the remainder of the shift.

An On Call indicator is available on the Master Schedule Template screen and Employee Schedule screen.